We hope that you and your families are all doing well.
As we all reach level 2 we know that we will all have challenges.
We have been planning for this stage. We know we will not be able to see everyone at once and will be prioritising patients. We want to make sure that everyone is safe and this means that we cannot see as many patients as we did beforehand as we want to be meticulous with our protocols. We are following the Dental Council of New Zealand Level 2 protocols. We will be working extra hours to see everyone, but please be patient.
Please read the questions below and hopefully this will provide the information you need.
We are reopening on 14/5/2020
What order are we planning to see people?
As a general rule, we are seeing patients in the order that they were due to be seen before the lockdown.
How will making appointments work?
Our team will contact patients to arrange appointments. If you were had an appointment in the first week or two when lockdown started, we will be trying to contact you as soon as possible.
What if I have a breakage/ emergency?
We will be seeing these as a priority. Please email to firstname.lastname@example.org so we can contact you to arrange an appointment. Please include the best phone number for us to contact you. Please do not ring the practice. Our telephone system will overload and we will not be able to service the calls. We have extra staff working to deal with the mail requests.
We need to be informed about broken brackets, broken or lost retainer prior to the appointment. We may not be able to fix the issue if we have not been previously advised.
What will happen?
Upon arrival please stand by the front door and confirm with our staff member who you are. Our staff will advise where to sit. Please be aware that due to Level 2 guidelines, you may be asked to wait outside or in your car.
We will then invite you into the clinic. Please apply hand gel (on the front counter). There is no need to sign yourself in on the computer, Victoria will do this for you. We ask you to keep distancing rules from other staff members and patients and please do not touch anything or use cellphones. We will get you to rinse your mouth with a mouthwash before starting treatment. This is part of our extra precautions we are taking. We’re sorry, but it doesn’t taste very nice.
If you have or have had braces, only the patient is allowed to enter our practice). New patients, reviews and patients with records appointments are only permitted to have one accompanying support person. Please arrange alternative care for any siblings as they are not permitted to attend our practice.
We will see you in the clinic and then you can make an appointment as you leave. If you do not wish to make an appointment at reception we can contact you by phone to make a new appointment.
What about contact tracing?
We will make a note of what clinical staff members who have interacted with you.
Can I still have my braces put on?
Yes you can.
I was due to have my braces removed before lockdown. What happens now?
For most patients, except those who live remotely, we will have a quick check to make sure that everything is still okay to have the braces removed.
We will contact you to ask the following questions
Do you have a confirmed diagnosis of COVID-19?
Are you waiting for COVID-19 test results?
Are you in quarantine?
Have you, or anyone coming in contact with you, had contact with someone with a confirmed diagnosis of COVID-19?
Do you have any of the following symptoms?
· sore throat
· shortness of breath
· runny nose / sniffing / post nasal drip (runny nose at the back of the throat)
· lack of smell
We can only rebook the orthodontic appointments when we receive confirmation of the above questions.
Example answer: I confirm that Joe Bloggs has not had any of the issues highlighted in red. I agree to contact you if this changes. Please email this through to email@example.com so we can reschedule your appointment.
Please be patient, we will work hard to make sure you get that beautiful smile.
All of us at MBO hope you are staying safe. We are unfortunately not permitted to see our patients at Covid level 3 or 4. When we are advised by the Ministry of Health that we are able to see patients we will be contacting you regarding an appointment (for level 2). Due to the large back log of patients to be seen these appointments will be prioritised however we will try to contact everybody as soon as possible.
If you have an emergency please contact firstname.lastname@example.org.
If you are a patient of MBO and have a significant issue (bleeding or ulceration) contact email@example.com, alternatively call 0272789451.
Running low on elastics or wax?
We have left elastics and wax in out letterbox. Alternatively if you would like us to send you more elastics please email firstname.lastname@example.org with the patient’s name, type of elastic (Japan/Switzerland) and the address you would like them sent to.
As of the 22 March 2020 the Ministry of Health have advised that all non-essential dental care should be ceased immediately. This means that, for now, all Orthodontic appointments are cancelled. We want to keep you and your family safe. We thought we’d answer a few questions below.
What does this mean for my treatment?
We’re fortunate that orthodontic treatment, as a rule, continues while you’re away from the clinic. You’ll still get a great result but it may take a little longer. We will contact patients at a later date to see how treatment is progressing.
What if I have an emergency?
We’re still seeing emergency patients. Drop us a line and we’ll give you advice on how to proceed. We’re further increasing our infection protocols, so you may have to be patient.
What happens if I run out of elastics?
We have left some in the letterbox. Please only take 2 packets.
What if I have treatment plan?
Matt is happy to do the treatment plan over the phone.
What happens if I’ve had extractions and I’m due to have my braces fitted?
In most cases this will not affect your treatment. If you have concerns drop us a line.
What are we doing in the meantime?
For any immediate concerns or emergencies please contact email@example.com or call 3844960.
If you are a patient of Matt’s and need to talk to him call 0272789451.